Halo Computing service terms, restrictions and conditions will be accepted by customer without reservation before any type of service shall begin, including initial appliance diagnostics. By requesting assistance from Halo Computing and granting access to the hardware for diagnosis and repair the customer is in full agreement and acceptance of any and all terms presented and any future alterations thereof.
A customer signature is preferred but not necessary in this instance.
This is an IMPLIED CONSENT AGREEMENT.
All new customers will readily submit to a credit check, criminal background check, present valid photo identity credentials and pay a processing fee BEFORE any services are rendered if requested by HALO Computing personnel.
All new customers MUST PAY IN CASH, NO EXCEPTIONS.
All replacement hardware required for repair services will be purchased by customer BEFORE repair services are rendered.
HALO Computing hereby expressly disclaims all warranties, either expressed or implied, including any implied warranty of merchantability, fitness for a particular purpose or any other warranty of any kind on any of the products or services which HALO Computing provides.
Computer systems, hardware components, peripheral devices, software and any other tangible component serviced by HALO Computing are warranted only by the component manufacturer or software publisher of such component and are limited to the terms set forth by said manufacturer or publisher.
HALO Computing is not responsible for obtaining warranty services or performance of warranty terms for any such component.
Services rendered by HALO Computing may void manufacturer warranties for a computer system, computer network system, or a related device. HALO Computing does not assume any liability or warranty in the event that the manufacturer warranties are voided.
HALO Computing offers no verbal or written hardware warranty, either expressed or implied, regarding the success of services rendered.
Due to the unpredictable nature of complex computing systems, data centers and business environments; customers without active service contracts (including servers, networks, data centers, NAS/SAN server networks or VPN connections) are NOT warrantied or covered by HALO Computing’s limited service warranty period.
HALO Computing may revise these terms and conditions at any time by publishing said revisions on the HALO Computing web site. All revisions to these terms and conditions are effective for transactions dated after the revisions. You agree that if any part of these terms and conditions are found to be unenforceable, the remainder of these terms and conditions will remain in full force and effect.
By agreeing to have HALO Computing perform services on any computer system, computer network system, or related device, you certify that you are the expressed owner of said computer, computer network system or related device or are an authorized agent for the owner.
In the event that you are found not to be the true expressed owner of said computer system, computer network system, or related device, you assume all liability for any claim made as the result of the services rendered by HALO Computing on said computer system, computer network system, or related device and forfeit any and all deposits or fees paid.
Computer system is defined as the CPU enclosure and software (operating system, applications and other installed software).
Hardware is defined as any individual component that is contained within the Computer System such as hard disk drives, main boards, processors, memory modules or any other component contained within the Computer System.
Peripheral device is defined as any hardware item which attaches to the computer system such as printers, monitors, cameras, etc.
Data is defined as any information which is not part of the operating system, application software or other installed software such as pictures, word processing documents, email, financial data, or any other user created information stored on the computer system.
Title to purchased and serviced goods is retained by HALO Computing until such goods and / or services performed are paid for in full by the customer or customer’s agent.
Custody of repaired hardware is retained by HALO Computing until such services are paid for in full by the customer or customer’s agent. Hardware left in the custody of HALO Computing for twenty-one [ 21 ] calendar days without payment or prior arrangements being made will be considered abandoned and become the property of HALO Computing.
HALO Computing offers service on most computing technology products, including desktops, laptops, and digital storage media such as SSD’s and hard drives. Once we receive and diagnose your device, you will be contacted with an estimate of the cost of repairs. The estimate will include all costs for parts and labor. Costs in excess of estimate will be subject to customer approval by phone or email unless prior arrangement is made. The cost of this service is $20.00 USD for laptops and desktop computers, 50.00 USD each for servers-firewalls-NAS-SAN and other network appliances.
Note that the customer is responsible for purchase and delivery of all components required for the repair service to be completed.
Be advised that a diagnostic for a broken touchpad may require removing the touchpad itself in order to examine the internal components beneath it. If a repair is then declined, the touchpad cannot be reinstalled and you will be receiving your equipment back in a condition that is different than when it was received by our facility.
Although a product may be covered under a manufacturer warranty or an extended service contract, we are not a warranty service center.
You will be charged for all repair services performed by us, no exceptions.
HALO Computing provides a 3 calendar day limited warranty for most service repairs. This means that if within 3 calendar days of service, a defect arises in the work performed, HALO Computing will service your product again at a reduced charge. You may have longer warranty coverage if your product is still covered under its original manufacturers warranty or an extended service contract.
Procurement of additional original manufacturers warranty services, if applicable, is not the responsibility of HALO Computing. Halo Computing does not guarantee or warranty any hardware or purchased repair parts. This warranty is limited to services only, not hardware.
HALO Computing disclaims any responsibility for all loss, corruption, or damage to software applications, data or any information stored in any hardware brought to HALO Computing for service. While we have no history of data loss, it is still your obligation to make sure your data is properly backed up before bringing in your device for repair.
HALO Computing is not responsible for any liability for damage or loss to your product while in transit or in storage.
While your hardware is at our facility and being serviced there are no charges for storage.
If you do not respond to our contact requests, invoices or notifications within three [3] calendar days then storage charges will be incurred on a daily basis. $25.00 USD per day, per item will be charged until you either pay your invoice and storage charges in full or you abandon your item.
Abandonment does not relieve you from charges incurred.
Our rates apply to labor only. Rates are as follows:
Standard rates apply to all end user devices such as home WiFi routers, small NAS appliances, laptops and desktop computers.
ANY other device serviced will be at the Advanced rate.
Standard diagnostics are a flat rate of $20.00 USD each per consumer appliance, individual visual inspection of no more than fifteen [15] minutes.
Advanced diagnostics are a flat rate of $50.00 USD each per for server-firewall-NAS-SAN or other network appliance, individual visual inspection of no more than thirty [30] minutes.
However, if our personnel are required to disassemble or perform any type of labor to further assess and / or diagnose the problem, applicable labor rates will apply, see above.
A diagnostic fee may also be incurred for items that are either non-repairable, excessively complicated to work with, tiny and intricate, a specialty hardware item or if a repair is declined for any reason.
This will be at the HALO Service Technician’s discretion.
After diagnosing the problem HALO Computing will notify you with a verbal estimate to repair your system including any diagnostic charges if applicable. Your verbal consent to repair constitutes an oral contract in which you agree to pay HALO Computing for the diagnostics and repair upon completion and agree with all stipulations contained within this documentation.
* Written estimates will be provided as a paid service.
*Note that this service will incur a charge at the standard rate of at least one [1] hour of labor- minimum charge of $50.00 USD, unless stated otherwise deemed by the HALO technician. To be determined by HALO personnel.
*Written estimates will be valid for a period of ten [ 10 ] calendar days only.
Complete payment is due when services are rendered. Estimated repairs above $100.00 USD shall require a fifty percent cash deposit before repairs will begin. Payment may be by cash, company check, or credit card. All first time non-corporate customers must pay by cash. Any other arrangements must be made in advance of services being provided.
HALO Computing requires a valid New York State Driver License with every corporate check. Returned checks will be assessed a one-hundred dollar ($100.00) return fee plus 50% of the check’s total amount.
No personal checks will be accepted,no exceptions.
Payment is due a reasonable time after services have been rendered. This time period is three [3] business days after service labor completion. In the case of monthly services or subscriptions this time is two [2] calendar weeks. If the delinquent invoice is not paid within this period, a penalty fee will be incurred by the customer for each calendar week payment is delayed until full payment has been made to HALO Computing.
HALO Computing does not grant refunds or returns of any kind, for any reason.
HALO Computing reserves the right to refuse service to any individual or business at any time. Notification will be verbal.
Some examples of bad customer behavior that will void a Halo Computing service agreement are:
Unless prior arrangements are made, any item left for repair that is not picked up and fully paid for within twenty-one [21] days of completion of service will be considered as abandoned. This includes items presented to HALO Computing for repair estimations without any additional services being rendered.
SERVICE COMPLETE NOTIFICATION : [ Day 1 ] HALO Computing will contact you by phone, email or both to notify you of your repair job completion and total price for services rendered. Usually our customers pickup the phone or if we leave a voicemail they call us back and make arrangements for pickup and payment.
SERVICE COMPLETE REMINDER : [Day 3] HALO Computing will contact you again via phone and email reminding you of your repair job completion and payment due including the property storage fee of $25.00 USD per day.
PROPERTY ABANDONMENT WARNING : [ Day 7* ] HALO Computing will again notify you via email and phone that it considers your item now abandoned by you and if the item is not picked up and fully paid for within fourteen [ 14 ] calendar days of this notification of your receipt of said notice, the item will then be recycled by our e-waste recycling provider.
NOTE THAT DURING THIS TIME, PROPERTY STORAGE FEE CONTINUES TO BE ACCRUED AT $25.00 USD PER DAY.
CUSTOMER PROPERTY FORFEITURE : [Day 21] HALO Computing has attempted to contact you, the customer, three times with no response.You still owe us payment for the services rendered and for eighteen days of storage which amounts to $450.00 USD.
The HALO Computing notice sent to you and further, accepted by you together with your failure to contact us within the *7 day time frame is your acknowledgment the item is indeed abandoned and you thereby transfer title and ownership to HALO Computing for disposition.
Abandoning and subsequent e-waste recycling of your item does not relieve you from the penalties incurred due to services rendered and accrued storage fees. If delinquent in payment, all service billing and additional storage fees must be paid in cash only.
HALO Computing reserves the right to pursue financial collection action and by failing to respond you agree to be liable for any and all costs incurred in such collection actions. Prior to any further transactions with HALO Computing, you will be required to remit in full on any previous amounts due plus provide prepayment for any further services. These past due remittances will be paid in cash only.
If your device uses a Trusted Platform Management module [ TPM ] and has an encrypted drive partition or boot drive you must provide must provide the proper credentials to unlock it for service and recovery. This applies to all encryption schema, including BitLocker, AES, TrueCrypt and PGP.
Failure to provide proper unlock credentials will result in total data loss and breach of contract.
We offer to our customers free limited recycling of unwanted operational computer systems, peripheral devices, LCD monitors or hardware components in full working condition.
No tube type monitors or broken hardware will be accepted.
Hardware items replaced by HALO Computing during the course of a repair will also be recycled at no additional charge. Acceptance of items at HALO personnel’s discretion.
Any and all components required for repair services will be purchased by the customer at Halo Computing’s recommendation and be delivered promptly to Halo Computing before any repair services begin.
At no time will Halo Computing be expected to subsidize any repair part acquisition.
Computer Systems and Peripheral devices: All computer systems and peripheral devices require a service deposit equal to the half of the estimated cost of the services to be performed.
All required repair components will be purchased by the customer and delivered to Halo Computing prior to repair service commencement, no exceptions.
If for any reason customer decides not to purchase the required components, customer will incur a cancellation penalty of 50% of the total repair estimation plus the standard cancellation fee of $250.00 USD .
Services: HALO Computing will attempt problem diagnosis and a solution over the telephone for an applicable fee. In certain cases, however, problem diagnosis and support may not be completed because of a problem with your computer or its configuration that is beyond our control.
User Responsibility: You understand and agree that prior to contacting or allowing HALO Computing to perform diagnostic repair on your computer, it is your responsibility to back-up the data, software, information or other files stored on your computer disks and/or drives. You acknowledge and agree that HALO Computing shall not be responsible under any circumstance for any loss or corruption of data and/or software. You have completely read and understand your responsibilities and obligations defined in the TERMS OF SERVICE and FAQ pages located on this website.
Intended Support Ticket Use: Due to the massive amount of misuse by Bad Actors and Sales Personnel we must enact the following rule.
ANY individual using the HALO Support Ticketing System for any type of communication other than creating a support ticket or booking a service appointment will have all interaction with HALO Computing permanently terminated. No matter if you are the business down the street, a massive international vendor or an independent programmer looking to sell us your application design services.
If you don’t follow the rule we will NOT do business with you, ever. NO EXCEPTIONS.
Use the SERVICE email account for these interactions. That’s what it’s for.
Scheduling: Standard service hours are Monday-Friday, 11 AM – 4 PM. Additional charges will apply for rapid response services or service outside of standard installation hours. All service bookings are by appointment ONLY. Note that onsite service applies to corporate customers and active contract patrons ONLY, no ‘per incident’ private residences, NO EXCEPTIONS.
Onsite Service Jurisdiction: HALO Computing sets the Service Area criteria for each community in Tioga County, New York. If a location lies beyond the HALO Computing standard Service Area, additional travel charges shall apply or onsite service may be denied to the customer. To determine if your location is within the HALO Computing standard Service Area, please call us for information pertaining to applicable daily onsite service charges.
Approved Representative Must be Present at Location: For on-site services, an approved employee of at least 21 years of age with valid state issued identification must be present during the entire time period services are provided. If the Halo Computing technician arrives at the scheduled service time and no valid representative/employee is present, services will be denied and a $250.00 USD cancellation charge and additional mileage charge will be assessed.
Backup Your Software And Data: It is your responsibility to back up all software and data that is stored on your computer’s hard disk drive(s) and/or on any other storage devices you may have prior to the arrival of the halo computing agent to your home or business. Halo Computing and/or its third party service provider shall not be responsible at any time for any loss, alteration or corruption of any software, data or files.
ACTIVE CONTRACT CUSTOMERS DO NOT INCUR A DAILY ONSITE SERVICE FEE.
For any and all onsite services provided to ‘Per Incident’ Customers, HALO computing charges a travel fee for this customer convenience, incurred daily, the amount to be determined by service area. This daily fee is in addition to the service fees charged for the actual repair and diagnostic services. Breakdown is as follows:
UP TO 5.0 MILES : $50.00 USD charge per incident-per day, not including fees for onsite services rendered.
5.1 – 10 MILES : $100.00 USD charge per incident-per day, not including fees for onsite services rendered.
10.1-20 MILES : $150.00 USD charge per incident-per day, not including fees for onsite services rendered.
Call to see if you qualify for HALO onsite service BEFORE you schedule an appointment.
The HALO Computing technician must receive full access to the computer(s) and/or peripheral(s) to be serviced, access to your residence if you’re a Standard Contract Customer or your facility/facilities if a Corporate or Enterprise Contract Customer.
Your consent and cooperation to enter your facility, and a safe working environment, working space and electrical power.
If the Halo Computing Agent arrives at the scheduled service time and determines that they do not reasonably have the access, cooperation, or safe working area described in the other sections of this document, then services may be denied and a $250.00 USD cancellation charge will be incurred.
Halo Computing and/or its third party service provider reserves the right to refrain from providing any or all services ordered on the basis that the minimum system requirements are not met or the technical needs (including wiring or overcoming physical or technical barriers) or other requirements of the customer are unusual or extensive and beyond the scope of this service agreement as reasonably determined by Halo Computing and/or its third party service provider.
If HALO Computing and/or its third party service provider’s ability to render services is impaired by you or circumstances beyond the control of HALO Computing and/or its third party service provider, HALO Computing and/or its third party service provider may choose not to provide services.
Under no circumstances shall Halo Computing and/or its third party service provider be liable to you or any other person for any damages, including without limitation, any indirect, incidental, special or consequential damages, expenses costs, profits, lost savings or earnings, lost or corrupted data, or other liability arising out of, or related to, the services provided by Halo Computing and/or its third party service provider or out of the installation, de-installation, use of, or inability to use your computer equipment, hardware, peripherals, or the network resulting from the services provided hereunder.
By ordering service, you affirmatively release and hold harmless Halo Computing and/or its third party service provider from and against any loss, liability, or damage that you or the owner or lessee may suffer, including but not limited to any loss of any data and the non-functioning of any component or element of your computer equipment or peripherals resulting from halo computing and/or its third party service provider’s agents, partners and/or third party service providers, regardless of the warranties, disclaimers and waivers particular service and shall constitute liquidated damages and are a reasonable estimate of damages to you.
To change your order you must contact HALO Computing Customer Service at 1-607-972-3252. If you are notifying us of a cancellation, please give us at least 24 hours notice prior to the scheduled performance of services.
All cancellations must be completed by calling 1-607-972-3252.
If you do not notify us of your cancellation a $150.00 USD penalty will be incurred. If more than two concurrent cancellations occur without notification, the penalty fee will be increased to $250.00 USD per incident.
Failure to notify Halo Computing of the cancellations or delinquent penalty fee payment will result in denial of services and cancellation of any or all service contracts. Penalty fee payments are to be paid in CASH ONLY.
Please email us at service@halocomputing.com, for resolution.
We stand behind our repair services for 3 days [ 72 hours ]. If there is a problem with the service that we have provided and you notify us within the stated time period, we will work to remedy your problem promptly at a reduced rate.
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